Three ways to fix Mediocrity

Einstein-Mediocrity-Quote

When  Team’s Performance Is Mediocre, Fit It Quick

Leadership Tip of the week, adapted from HBR

What do you do when someone’s work is OK but not great? The toughest test of a manager isn’t dealing with poor performance — it’s addressing mediocrity. Don’t let lackluster performance fester.

  1. Start by showing how mediocrity negatively affects your team, the organization, and its customers. You could, for example, have middling employees listen in on calls with complaining customers so that they understand the negative effects of not doing their jobs well.
  2. It’s important to share accountability. Encourage your colleagues to immediately and respectfully confront one another when problems arise. There is no way for even the strongest supervisor to see and address every performance gap.
  3. Speak up when you see mediocrity in other parts of the organization. For example, if everyone knows that a corporate initiative isn’t working but no one is discussing it, your team will notice whether you have the integrity to point out the emperor’s lack of clothes.

High performance is a norm that needs to be defended regularly and vigilantly.

Adapted from “What to Do About Mediocrity on Your Team,” by Joseph Grenny

Author: Andrew Mann

Managing Partner at NorthBailey. Having had senior marketing & insight roles at Tesco, Sainsbury's, Asda, Coop and M&S, I'm now using my experience & network to solve strategic marketing problems for NorthBailey clients

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