Make Feedback Feel Normal

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Leadership Tip of week

adapted from HBR

Let’s face it, giving and receiving feedback can be uncomfortable.

To make it easier, you don’t necessarily have to get better at saying the exact right thing; you just need practice.

If you see someone doing something they can improve, offer your observations right away. Don’t wait until your next meeting to provide your input; give it in the moment. You want as little time as possible between identifying and discussing the problem.

After you address the problem, offer a “patch up” to help them know that you respect them. The biggest predictor of whether someone will become defensive after presented with feedback is the motive behind it. If they know that you’re trying to help them and hold them accountable, they are less likely to push back.

Adapted from “How to Make Feedback Feel Normal,” by Joseph Grenny  

 

Author: Andrew Mann

Managing Partner at NorthBailey. Having had senior marketing & insight roles at Tesco, Sainsbury's, Asda, Coop and M&S, I'm now using my experience & network to solve strategic marketing problems for NorthBailey clients

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