Listening as Leadership Tool

Listening as tool

Leadership Tip of the week,

adapted from HBR

What do you think?  best question asked to set up listening

Listening Is an Overlooked Leadership Tool

Listening can be a challenging skill to master and  three levels of listening have been identified:

  1. Internal listening- your own mind talk is focused on your own thoughts, worries, and priorities, even as you pretend you’re focusing on the other person
  2. Focused Listening-is being able to focus on the other person, but you’re still not connecting fully to them. The phone may be down and you may be nodding in agreement, but you may not be picking up on the small nuances the person is sharing
  3. 360degree listening This is where the magic happens. You’re not only listening to what the person is saying, but how they’re saying it — and, even better, what they’re not saying, like when they get energized about certain topics or when they pause and talk around

The impact on Leadership of moving quickly through your mindtalk to 360 degree listening can’t be underestimated.

Three Tips to Listen Better for Ninja 360 listening skills

  1. Look People in the Eye
  2. Create space in your day
  3. Ask more Questions

Full Article by Melissa Daimler @Twitter

Author: Andrew Mann

Managing Partner at NorthBailey. Having had senior marketing & insight roles at Tesco, Sainsbury's, Asda, Coop and M&S, I'm now using my experience & network to solve strategic marketing problems for NorthBailey clients

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